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Frequently Asked Questions
Please see below for answers to common questions from customers
Products
How do i Add a Personal Message to My Hamper?
Add the personal message using the on-page text field before you add to cart.
Is your hamper gift ready?
Yes, it is gift ready! All our hampers are beautifully packaged and can be conveniently delivered directly to the intended recipient. Our packaging includes a lovely box sleeve, shredded paper, premium tissue paper, and a sticker for added elegance.
Could you please provide the best before dates for your hamper items?
All the items included in your hamper will remain fresh for a minimum of one month upon delivery, allowing you to shop in advance without concerns about best-before dates.
Where are your hampers made? What makes your hampers special compared to others?
Our hampers are proudly handmade in the United Kingdom. Our commitment to crafting hampers in the UK allows us to maintain quality control, support local artisans where possible, and reduce our carbon footprint.
Do you cater for large volume or corporate gifting orders?
Yes, we certainly do! We specialise in handling large volume and corporate gifting orders. Whether you're looking to impress clients, reward employees, or commemorate a special occasion, we have the capacity and expertise to meet your requirements.
How does my hamper come packed?
All of our gifts come beautifully presented. We offer a range of reusable packaging for our hampers as well. We also make sure to source the best packaging possible at a great price for you.
What comes in my hamper?
We have descriptions on all of our hampers that outline what comes in each hamper. Make sure to look on the description tab when viewing the hamper.
Delivery
Do you offer next day delivery?
We can offer Next Day delivery depending on the area you are sending to.
All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped, which will include a tracking number you can use to check its status. You may also check on the Delivery information for updates.
Can I order a hamper to an overseas address?
While we do deliver UK wide, we do not have the capability to deliver outside of the UK just yet!
What are your business hours?
We operate Monday through Friday from 9 a.m. to 5:00 p.m. For any queries outside of these hours, be sure to send us an email or message us on our online chat, and we will get back to you as soon as we can.
Contact
Still have questions? We're happy to help! Please email us at info@hattiesgifts.co.uk.