Delivery Information

Christmas Delivery

Our warehouse team is working hard to ensure every order is dispatched in time for Christmas. Below, you’ll find all the information you need to help make sure your gifts arrive when you need them.

Last Christmas posting dates provided to us by Royal Mail

Royal Mail 24 Tracked – Last posting date: 22nd December at 2pm (not guaranteed)
Please note that any orders placed after 2pm on this date may not be processed until 5th January 2026.

Our warehouse team will be closed between 23rd December and 4th January 2026.

Order dispatch will resume on Monday 5th January, once our warehouse team has enjoyed a well-deserved rest.

We would like to thank all of our customers and friends for your continued support, and wish you a very Merry Christmas and a Happy New Year.

Normal Delivery Information

We provide expedited shipping (1-2 Business Days Delivery) for all orders within the UK, with no minimum order required. Delivery to Northern Ireland may take up to 3 days.

Currently, we do not offer international shipping.

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at info@hattiesgifts.co.uk with your name and order number, and we will look into it for you.

Refund Policy Information

No-Quibble Policy – Distance Selling Regulations

We operate a straightforward “No-Quibble” cancellation policy. You have the right to cancel your order within 14 days of receiving your delivery. If you choose to do so, we will refund the full cost of the product, excluding the delivery charge. if you choose to cancel your order for any reason provided you comply with the below:

 

1.     You notify us of your cancellation by email to info@hattiesgifts.co.uk  within 14 working days of delivery. We will then send you a returns label where the item will be sent back to our warehouse

Our warehouse address which the item will be sent back to is

Hattie’s Gifts

Unit 6 Dodson Way

Peterborough

PE1 5XJ

2.     The goods remain unused and component parts are unopened.

3.     You or the recipient retain and take reasonable care of the goods are collected or received by Royal Mail

4.     Refunds will be issued upon receipt of the item less the shipping fee of £5 per item

 

What if my goods have been damaged in transit or lost ?

If your recipient receives a hamper that has been damaged during delivery, we will replace the goods, provided we are notified within 48 hours of delivery.

If the recipient refuses the damaged goods, the carrier will automatically return them to us.

In cases where the damage is not immediately visible, the recipient should keep the goods for inspection. If necessary, we will arrange for the items to be collected at our expense.

For goods lost in transit, we will provide a replacement as long as we are informed within 28 days of the scheduled delivery date.