Delivery Information

We provide next-day delivery for all orders within the UK, with no minimum order required. We use Royal Mail tracked 24. Over 95 % of all orders are delivered the next day. We recommend to send 1 day earlier to factor in any delays from the courier

What happens if I enter the wrong delivery address?

Please ensure all delivery details, including the recipient's name, address and postcode, are accurate before placing your order. It is the customer's responsibility to provide the correct delivery information.

If an incorrect or incomplete address is supplied, the courier may be unable to deliver the parcel, which could result in delays, the parcel being returned to us, or additional courier charges.

If redelivery is required due to incorrect address information provided at the time of ordering, a redelivery charge will apply. This charge covers the additional shipping and handling costs incurred.

If you realise you've made a mistake, please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to update the delivery details. Unfortunately, once an order has been shipped, we cannot guarantee that changes can be made.

We recommend checking all delivery information carefully before completing your purchase to help ensure your gift arrives safely and on time.

Warm Weather Delivery Information

During periods of high temperatures, we may temporarily postpone the dispatch of gift hampers containing chilled or perishable products, including items such as fresh cream, scones, and cheese.

This precaution helps us maintain the quality, freshness, and presentation of your gift, ensuring it arrives with your recipient in the condition we intended.

If your order is affected, we'll hold it until the weather is suitable for safe delivery and will keep you informed every step of the way, including providing a revised dispatch or delivery date.

We appreciate your patience and understanding while we put the quality of your gift first.

Delivery to Northern Ireland may take up to 3 days.

Currently, we do not offer international shipping.

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at info@hattiesgifts.co.uk with your name and order number, and we will look into it for you.

Refund Policy Information

No-Quibble Policy – Distance Selling Regulations

We operate a straightforward “No-Quibble” cancellation policy. You have the right to cancel your order within 14 days of receiving your delivery. If you choose to do so, we will refund the full cost of the product, excluding the delivery charge. if you choose to cancel your order for any reason provided you comply with the below:

1.     You notify us of your cancellation by email to info@hattiesgifts.co.uk  within 14 working days of delivery. We will then send you a returns label where the item will be sent back to our warehouse

Our warehouse address which the item will be sent back to is

Hattie’s Gifts

Unit 6 Dodson Way

Peterborough

PE1 5XJ

2.     The goods remain unused and component parts are unopened.

3.     You or the recipient retain and take reasonable care of the goods are collected or received by Royal Mail

4.     Refunds will be issued upon receipt of the item less the shipping fee of £5 per item

What if my goods have been damaged in transit or lost ?

If your recipient receives a hamper that has been damaged during delivery, we will replace the goods, provided we are notified within 48 hours of delivery.

If the recipient refuses the damaged goods, the carrier will automatically return them to us.

In cases where the damage is not immediately visible, the recipient should keep the goods for inspection. If necessary, we will arrange for the items to be collected at our expense.

For goods lost in transit, we will provide a replacement as long as we are informed within 28 days of the scheduled delivery date.